Privacy Policy

1.  Information about us and how to contact us

1.1  Who we are. We are Cuchet & Co Wine Merchants Limited, a company established in England and Wales with company number 11037173. Our registered office is at Walkhurst Lodge, Walkhurst Road, Benenden, Kent, TN17 4DR and our registered VAT number is316740315. We are the data controller.

1.2  How to contact us. You can contact us by:
telephoning our customer service team on 01892 710760
emailing us at
writing to us at Walkhurst Lodge, Walkhurst Road, Cranbrook, TN17 4DR.

1.3  How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.4  “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

2.  How we may use your personal information

2.1  Cuchet & Co Wine Merchants Limited respects your privacy and is committed to protecting your personal data. We may collect and process your personal data through use of our website and mail order system.

2.2  Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product you have with us but we will notify you if this is the case at the time.

2.3  We will only process your personal data as the law allows us to. Most commonly, we will use your personal data in order to perform the contract we are about to enter into or have entered into with you and where is it necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We shall continue to process your data for as long as reasonably necessary to fulfil these purposes.

2.4  You will receive marketing communications from us, if you have requested information from us or purchased goods from us and you have not opted out of receiving those marketing communications.

2.5  We may transfer your personal data to a third party, whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

2.6  We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We do not transfer your data outside of the EEA.

2.7  Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.